CRM and support platforms
Let each customer communicate from their own WhatsApp number.
Let customers connect WhatsApp to your product
Kapso Platform gives SaaS teams setup links, customer records, connection webhooks, platform APIs, and inbox workflows for customer-owned WhatsApp numbers.
Built for SaaS and platform teams
Use Kapso when your customers need to bring their own WhatsApp Business account and your product owns the integration.
Vertical SaaS
Give every account, location, or merchant its own setup link.
Automation products
Trigger workflows and agents from customer-owned WhatsApp conversations.
Customer onboarding in four steps
Your app owns the customer relationship. Kapso handles WhatsApp setup and returns the identifiers your backend needs.
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1
Create customer
Map your tenant, merchant, client, or account to Kapso.
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2
Generate setup link
Send the link so the customer connects WhatsApp through Meta.
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3
Detect connection
Use whatsapp.phone_number.created, redirects, or both.
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4
Send and automate
Use that customer phone number for APIs, webhooks, workflows, and inbox.
What Kapso keeps connected
Onboarding is useful only if the connected number can move into real product workflows.
Customer records
Map each tenant, merchant, client, or location to a Kapso customer.
Setup links
Let customers connect their own WhatsApp Business account without sharing Meta credentials.
Connection webhooks
Detect completed setup with project events and redirect URLs.
Customer-owned sending
Use the connected phone number ID for that customer once onboarding completes.
Workflows and inbox
Route customer conversations into Workflows, APIs, AI agents, or human inboxes.
Platform operations
Keep identifiers, setup state, and WhatsApp ownership explicit in your backend.
Give every customer their own WhatsApp connection
Create setup links, detect completed onboarding, and start sending from customer-owned WhatsApp numbers.