How does WhatsApp human handoff work in Kapso?

Kapso Workflows can use a Handoff node to stop automated execution, set the workflow status to handoff, prevent further automated processing, and require a human to handle the conversation.

Can human agents use an inbox for WhatsApp conversations?

Yes. Kapso provides app, standalone, and embedded inbox variants for live WhatsApp conversations, with filters, assignment, history, and real-time updates.

Can Kapso notify my system when a workflow hands off?

Yes. Project webhooks can send workflow.execution.handoff events so your application can route the conversation to a support queue or external system.

WhatsApp human handoff for AI agents and workflows

Move WhatsApp conversations from automation to a person with Handoff nodes, inbox assignment, conversation history, workflow status, and real-time updates.

Start building Read Handoff node docs

Handoff is a product behavior

Good WhatsApp automation knows when to stop, preserve context, and make a human responsible.

Handoff node

Stop automated execution and mark the workflow as waiting for a person.

Conversation history

Give the human the WhatsApp thread and the context that led to escalation.

Inbox assignment

Make ownership explicit so the next response belongs to a person or team.

Project webhooks

Notify external systems when workflow.execution.handoff happens.

Workflow status

Keep handoff, failed, and active states visible to operations.

Automation pause

Prevent more automated processing while the conversation is human-owned.

A safe handoff loop

Keep escalation deterministic enough for operations and flexible enough for real conversations.

1
Detect the trigger

A customer asks, confidence drops, or business rules require review.
2
Run handoff

The workflow stops automation and marks the conversation for a human.
3
Assign ownership

Inbox and webhooks route the conversation to the right team.
4
Reply with context

The human sees the thread, status, and workflow history before replying.

When agents should hand off

The goal is not to automate every conversation. Resolve the easy parts and move sensitive moments to a person quickly.

Customer asks for a human
Low-confidence answer
Approval or sensitive data is involved
Complaint or emotional message
Payment or identity issue
VIP or high-value lead

Inbox options for human teams

Use the inbox mode that matches where your team works.

App inbox

For teams that need dashboard access and full project operations.

Standalone inbox

For support agents focused only on live WhatsApp conversations.

Embedded inbox

For products that need human takeover inside their own app.

Let automation stop cleanly

Build WhatsApp agents and workflows that know when a human should take over.

Start free Inbox docs